Frequently Asked Questions

How long does it take for me to receive my order?

  • We work dedicatedly to expedite each order so that you can enjoy the product ordered as soon as possible. Kindly wait for a maximum duration of 7 business days to receive your order in the best condition.

What is your return and exchange policy?

  • We take every measure and caution to deliver only the best quality product to fulfill your expectations keenly. We do not facilitate return and exchange policies. However, you can reach us out for repair needs. Read our Repair Policy for further details.

How do I change my shipping address?

  • If you have entered the shipping address wrongly or if you wish to change it, you can contact our Customer Care team. You can call us at 1800-120-6004 or WhatsApp the edited details at 8607250725. Write to us at admin@pexpo.in for the edited address. Please note that any kind of change in the shipping address or telephone number can only be done within 24 hours of placing the order. The shipping fee of INR 100 will be deducted for any changes after 24 hours of placing the order.

How do I track the status of my order?

  • Pexpo strives to keep each buyer informed about the status of their order. Track your order easily within a few clicks here. Just enter the Order ID or AWB (Airway Bill) shared with you at your email address and phone number after confirmation of the order. Enter your registered mobile number and submit the same to get the tracking info.

How do I receive customer support?

  • There are several easy and assured ways of getting in touch with us. The first one is to share your details and concern in the Customer Care form. The other one is to call us at 1800-120-6004. The third one would be to ping us at 8607250725 via a phone call or WhatsApp message. You can also communicate with us via email at admin@pexpo.in.

What do I do if I entered an incorrect shipping address?

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Do you ship to my country?

  • As of now, we are accepting orders and executing deliveries throughout India. Thus, you can order Pexpo bottles, lunchboxes, and accessories in any region in India seamlessly.

Will my items come in one package?

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