Refund and Return Policy

Overview

PEXPO team is determined about creating and delivering products that match your expectations. However, if you feel the need to proceed ahead for discrepancies, we will take charge dedicatedly and instantly for you.

Feel free to get Pexpo stainless steel bottles or lunchboxes repaired as per the following policies.

  • Our stainless steel bottles with triply and double wall tech have a repairing warranty of one year from the date of purchase for any manufacturing defects.
  • Our stainless steel bottles with a single wall have a repairing warranty of thirty days from the date of purchase for any manufacturing defects.
  • Our microwave-safe, single-walled, and PU-insulated lunchboxes have a repairing warranty of thirty days from the date of purchase for any manufacturing defects.

Requisites to avail of the repairing warranty

We are here to listen, mend, and provide a solution that suits you the best. However, kindly take note of the following points before sending any purchase for repairing warranty.

  • The provided repairing warranty is only for defects in material and workmanship. Any kind of damage from mishandling or tampering is not covered.
  • Attach the original bill of the order to avail of the warranty perk wherever applicable. It helps in expediting the repairing process for you.

Beware of bogus websites or dealers offering you exchanges for Pexpo products. Please note that we do not provide exchanges, or refunds, but we are efficient to repair faults in workmanship and material adeptly and quickly.

You may ship the product to be repaired at:

Khewat No. 486, Khatoni 586, Rect 97, Killa no. 10-1 & 20, Kundli, Sonipat, Haryana- 131028, India.

Conditions For Free Replacement

The replacement policy is divided into some points; do read all Points carefully to understand the conditions and cases under which replacement will be accepted.

  • In case of any LEAKAGE, SLIPPAGE in the product.
  • Invoice is Mandatory for the Warranty claim.
  • Hot and Cold Issues (Time duration as a company given on products)
  • In case of any ODOUR issue, Troubleshoot with the customer what exact beverage She/he has used in the product.
  • Warranty will only claim on the same products (Only replacement will be given, and no Exchange or Refund will be provided.
  • Consider only a one-year manufacturing warranty from the purchasing date.
  • In case of any received Wrong Product / Damage Product / Defective/ Different Product an unboxing video is required.

NOTE:

  • A free replacement cannot be created for an item that was Dented / Physical Damaged.
  • For sure the product and condition will be neat & clean.
  • Understand the features & Specifications before Buying and after Purchasing the product will not be changed without having any manufacturing defect.

Cancellation Policy

Cancellation Policy: Customers can choose to cancel an order within 24 hours (FOR PREPAID ORDERS) from the time of purchase. Once an order is shipped, it cannot be canceled. However, customers have the option to cancel the order during the confirmation call or within 24 hours of purchase. After 24 hours, prepaid orders cannot be canceled. For Cash on Delivery (COD) orders, customers may choose to reject them at the doorstep. If you need to cancel an order before it has been shipped, please contact our customer support team at support crm.pexpo@gmail.com or call us at the provided phone number (7496993110). Upon cancellation, a refund will be initiated within 48-72 business hours after receiving the cancellation request.

Need more help? Reach us at: info@pexpo.in or 1800-120-6004.