Refund and Return Policy

We’ve Got Your Back.


Every Pexpo bottle is built to outlast the grind. But if your order arrives damaged, defective, or isn't what you expected, we'll make it right - no stress, no excuses.

This policy applies exclusively to authentic gear purchased at https://pexpo.in

Cancellation

At Pexpo, we aim to provide a smooth and flexible shopping experience. Please take a moment to review our cancellation policy:

  • Non-personalized order: Once an order is placed, it is immediately processed for dispatch. We do not offer cancellations or refunds on placed orders. In exceptional cases of a wrong or defective product, please contact us at crm.pexpo@gmail.com or call us at +91 7496993110.
  • Personalized order: Personalized products cannot be cancelled once placed.

*Note: Orders cannot be cancelled once they are shipped.

 

Returns Policy 

We accept return requests only in the following cases:

  •   Wrong product delivered
  •   Defective or damaged product

 

Eligibility

 

  • You must initiate a return request within 24-48 hrs from the date of delivery.
  • The product must be returned in its original condition along with original packaging and all components.
  • You must upload the following images/videos at the time of request:
  • Invoice
  • Product (clearly showing the defect/damage)
  • Product packaging (outer and inner)
  • Video of the product covering all the angles

 

Return Process

 

1.      Go to the ‘My Account’ section on our website

2.      Select your order and click ‘Request Return’

3.      Upload the required images and the reason for return

4.      Wait for approval from our customer support team

5.      Our logistics partner will schedule a pickup

6.      Once the item reaches our warehouse and passes quality inspection, the refund/replacement will be initiated

 

Returns will not be accepted for

 

1.      Damages caused by misuse or mishandling

2.      Products with tampered packaging or labels

3.      Incomplete products (missing parts/accessories/manuals)

4.      Items returned in a condition different from that received

5.      Requests raised before product delivery or without valid proof of defect

6.      Customized or personalized items

7.      Spare parts

 

Replacement Policy

 

In case of a genuine defect or transit damage, we will replace the item at no additional cost. Replacement will only be processed after verification of images and product condition.

For more details, refer to our Replacement Policy.