Refund and Return Policy

Introduction

At Pexpo, we are committed to ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase due to damage, defect, or incorrect delivery, our support team is here to help.

This policy applies exclusively to purchases made through www.pexpo.in.

Cancellation

At Pexpo, we aim to provide a smooth and flexible shopping experience. Please take a moment to review our cancellation policy:

o   Non-personalized order: You can cancel the order by writing an email to crm.pexpo@gmail.com. You can choose to cancel the order within 24 hours from the time of purchase or call us at +91 7496993110.

o   Personalized order: Personalized products cannot be cancelled once placed.

*Note: Orders cannot be cancelled once they are shipped.

Upon cancellation, the refund will be initiated within 48-72 hours after receiving the cancellation request.

Returns Policy

We accept return requests only in the following cases:

o   Wrong product delivered

o   Defective or damaged product

Eligibility

o   You must initiate a return request within 24-48 hrs from the date of delivery.

o   The product must be returned in its original condition along with original packaging and all components.

o   You must upload the following images/videos at the time of request:

o   Invoice

o   Product (clearly showing the defect/damage)

o   Product packaging (outer and inner)

o   Video of the product covering all the angles

Return Process

1.      Go to the ‘My Account’ section on our website

2.      Select your order and click ‘Request Return’

3.      Upload the required images and the reason for return

4.      Wait for approval from our customer support team

5.      Our logistics partner will schedule a pickup

6.      Once the item reaches our warehouse and passes quality inspection, the refund/replacement will be initiated

 

Returns Will Not Be Accepted For

1.      Damages caused by misuse or mishandling

2.      Products with tampered packaging or labels

3.      Incomplete products (missing parts/accessories/manuals)

4.      Items returned in a condition different from that received

5.      Products returned after 2 days of delivery

6.      Customized or personalized items

7.      Spare parts

Replacement Policy

In case of a genuine defect or transit damage, we will replace the item at no additional cost. Replacement will only be processed after verification of images and product condition.

For more details, refer to our Replacement Policy.